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Natural Area Rugs is a symbol of quality for 50 years

Contact Information

General Information:
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Customer Service
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Sales:
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Custom Rug Return Policy

Natural Area Rugs is the leader in the internet natural rug market. We pride ourselves on the ability to deliver some of the highest custom quality rugs to you at a more affordable price. It is our goal to satisfy every customer. We will never knowingly disappoint you, but for any reason if there is something that needs to be brought to our attention, please feel free contact our Customer Service department.

  • Custom orders (custom rugs, broadloom/wall-to-wall and custom rug pads), custom border rugs, stair treads/rugs and sisal remnants are not returnable under any circumstances. All custom order sales are final without exception.
  • If you believe we've shipped the wrong custom rug to you, please contact us immediately and we will arrange for the rug to be sent back to our facility to sort out the issue.
  • Please retain all receipts and order forms for any disputes or issues.
  • If the customer refused the shipment, it is the customer's responsibility to pay for the return shipping.

For all questions or inquiries pertaining to your custom rug order please contact our Customer Service department.

 

 
Customer TESTIMONIALS:

"I bought a jute rug for my living room. The rug arrived fairly quickly and it was exactly what I wanted. I would shop here again."

J. Bundrige Pittsburgh, PA, Jun. 2016

"I was concerned about ordering a custom rug online, but they were awesome and so was their customer service!"

L. Keighley Kettering, OH, Jun. 2016

"I bought a large pad and cut it into smaller sizes for my runner and small oriental rugs. Results in a lower price per square foot than buying individual pads. The premium felt pad provides good cushioning and holds the rugs in place."

B. Parker Bradenton, FL, Jun. 2016

"One corner of the rug is coming loose (the threads) already, but otherwise it looks good!!"

T. Bockstahler Toledo, OH, Jun. 2016

"The 11'x14' jute rug I ordered came quickly, was well packaged and was very well made. I ordered jute rather then sisal because I had read that it is softer to walk on. I was afraid it would be too orange or too dark but it is a nice neutral color that would work with any color scheme. It is soft for a natural grass rug. My grandchildren sit and play on the rug, my dog loves it. We are really happy with the purchase. The pricing is great and the quality much better then I could find elsewhere for the price. It is holding up well, some shedding, which I expected. I will definitely order again."

R. Rasmussen Sioux Falls, SD, Jun. 2016

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