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Shipping & Delivery Policy

Shipping and Delivery provides FAST and FREE SHIPPING on all orders to the Contiguous 48 States via FedEx© or UPS© ground. No minimum purchase amount.

Please click here for INTERNATIONAL SHIPPING information.

Delivery Time

Orders received before 12pm PST (Monday to Friday only) are shipped same day. Rugs shipped from our Southern California facility via UPS or Fed-Ex. This does not include custom-made rugs, which may take up 3-7 business days for production. In the event of a delay, we will notify you by e-mail.

Please note that items ordered together may not arrive in the same package. Large items will be shipped via freight carriers. You may need help in bringing it inside the house or office. In anticipation of your delivery, we advise you that there should be someone present to receive the rugs and help the driver unload the carpet.

If you require Inside Delivery (bringing the item inside your house) or an unusual delivery method, such as the need to carry products up many flights of stairs, the freight carrier may add surcharges to your order. As we offer Free Shipping, these services are considered by the shipping company as an additional handling charge distinct from the regular freight services.

Once a product has been delivered to the address provided, it becomes the customer's sole responsibility to ensure the item(s) arrive at the final destination. We urge you to thoroughly check the materials/carpets for any visible damage before signing off any paperwork. Damages must be reported to us ASAP or you can do this by simply refusing shipment.

Please note that we cannot ship to Army Post Office (APO), Fleet Post Office (FPO) addresses, P.O. Box Addresses, or to Guam.

If you have any questions regarding shipping or the status of your order, please e-mail us. You may also send us a fax at (323) 582-1117.

Rush Deliveries

This service is available, however an additional charge will be added to your final total amount. Please contact our customer service department via e-mail. You can also fax us at (323) 582-1117 for further details.

Alaska, Puerto Rico and Hawaii

Orders and promotional items such as free rugs, carpets or rug pads shipped to Alaska or Hawaii will be subject to additional shipping charges.

US Protectorates/Territories

For US protectorates/territories, contact our customer service via e-mail for the shipping costs. You may also send us a fax at (323) 582-1117.

FedEx Transit
FedEx Transit Legend

This map illustrates service schedules in business days as of October 2007 for FedEx Ground shipments.

FedEx, Federal Express, transportation services, overnight shipping, international shipping, freight forwarding, cargo, same day shipping services.

Please note:

* For FedEx Ground, a business day does not include Saturdays, Sundays or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

* The map above is a general representation of transit times, for a specific ZIP/Postal code to ZIP/Postal code transit time, please use the Get Transit Time application under the Ship tab on

* Shipping fees will apply for shipping Freight to remote & rural areas that are difficult to reach.
* Additional fees will also apply for shipments to New York Metropolitan area.


"I bought a jute rug for my living room. The rug arrived fairly quickly and it was exactly what I wanted. I would shop here again."

J. Bundrige Pittsburgh, PA, Jun. 2016

"I was concerned about ordering a custom rug online, but they were awesome and so was their customer service!"

L. Keighley Kettering, OH, Jun. 2016

"I bought a large pad and cut it into smaller sizes for my runner and small oriental rugs. Results in a lower price per square foot than buying individual pads. The premium felt pad provides good cushioning and holds the rugs in place."

B. Parker Bradenton, FL, Jun. 2016

"One corner of the rug is coming loose (the threads) already, but otherwise it looks good!!"

T. Bockstahler Toledo, OH, Jun. 2016

"The 11'x14' jute rug I ordered came quickly, was well packaged and was very well made. I ordered jute rather then sisal because I had read that it is softer to walk on. I was afraid it would be too orange or too dark but it is a nice neutral color that would work with any color scheme. It is soft for a natural grass rug. My grandchildren sit and play on the rug, my dog loves it. We are really happy with the purchase. The pricing is great and the quality much better then I could find elsewhere for the price. It is holding up well, some shedding, which I expected. I will definitely order again."

R. Rasmussen Sioux Falls, SD, Jun. 2016

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